
our terms and conditions (DOC) I nuestros términos y condiciones (DOC)
If you are unable to come to our office because you will not be arriving in Quetzaltenango until the afternoon before your trek leaves, or if you simply want to guarantee your space on one of our treks to set your mind at ease, you may pay the deposit on line using the link below. We only accept dollars, and the deposit will be $10 (instead of $7), to help cover our additional processing costs.
In normal circumstances your deposit, which is in addition to the cost of the trek, will be fully refunded to you at the end of the trek, once you have returned any borrowed equipment. If you pay your deposit on line, your refund will be 50 Quetzales, not $10. In extremely rare cases, usually related to exceptionally bad weather, a trek might be cancelled by us, in which case your deposit will be fully refunded.
With sufficient notice, deposits are usually transferrable to a different trek, but they are not refundable. Should you need to forfeit your deposit, however, please be assured the money will be going to the EDELAC kids, and they are thankful for your understanding!
Please also note that as we prepare fresh food for the trips, guides go to the market on Friday. We generally leave at 11:00 AM to do this shopping. Therefore anyone who signs up later than 11:00 AM the day before the trek leaves will be charged an extra 50 Quetzales, to cover the extra work last minute sign ups create.
If you wish to organize a private, off-schedule trek, we encourage you to contact us several days in advance.
If you have any unanswered questions, feel free to contact us and we will do our best to answer them. We are fairly good at returning emails, but bear in mind there are times when all of us are trekking and your inquiry will have to wait a few days (usually this is just on weekends).
Good news! You can now sign up for our treks online by paying a $10 deposit. Please pay the deposit no later than 11:00 am the day before the trek leaves. Come by the office the day before the trek to pay the remaining cost and learn about our pre-trek meeting.
Please note that a minimum number of people (usually 3) must be signed up in order for a trek to run at the normal price. This is rarely an issue for our more popular treks such as the weekend Tajumulco and Xela- Lago Atitlán treks, the monthly full moon trek to Santa María and the bi-monthly Nebaj-Todos Santos trek. This calendar is not definitive and is liable to change without notice, and is only accurate two to three months in advance.