Payment

No, we do not have any extra fees, taxes or surcharges. The listed price is the price you pay. Should you choose to buy anything extra during a trek from a tienda or market, it is up to you to bring appropriate change.

A printed copy is not required.

Please contact us to get the latest information on your desired trip.

Preparation

Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable.

Each trek has different gear you will need to bring, although we have anything you may be missing here for you to borrow at no extra cost. Please refer to the trek you are interested on our site in for the full list.

The cheapest place is Casa Argentina, where our office is located, nothing special but convenient for an early morning trek. They do not have any way of taking reservations, but always have room, so just show up! We also recommend the Black Cat hostel (near Parque Central) for a longer stay, which includes breakfast.

Reservation

Quetzaltrekkers reserves the right to cancel trips before scheduled departure time due to unusual or unforeseen circumstances outside of our control. If a trip is cancelled due to circumstances beyond our control and no alternate trip/itinerary is offered that the client opts to partake, a refund equal to the full amount paid will be issued.
Quetzaltrekkers is not responsible for additional expenses incurred by preparing for the trip (for example: non-refundable advance purchase air tickets, clothing, equipment, visa fees, medical expenses, etc.).
If the client cancels or leaves a trip for any reason:
-Before 11am the day prior to the trek’s departure: a full refund equal to the full amount paid will be issued.
-After 11am the day prior to the trek’s departure: a full refund equal to the full amount paid minus the Q50 booking deposit.
-After trek start day, or once on the trek has begun and the client is on the trail unable to complete the hike, there will be no refund.
-There will be no refund for missed or unused services. If a client does not show up for a trip or arrives after the trip has departed, there will be no refunds given.

Reservations are required for all treks. A deposit of Q50 must be made the day before the trek before 11am to secure your spot. This can be done either in our office or online. Eg. if you would like to join us on Tuesday, please have the deposit made by Monday morning.

Weather

We hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on an adventure! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified if there are any changes due to weather.