PAYMENT SCHEDULE/ACCEPTANCE OF BOOKING.
A Q100 per person deposit is required to secure your spot; all treks must be booked before 11am the day prior to trek departure. The balance is then due the day prior to your trek for day hikes or at the designated pre-trek meeting for multi-day hikes. Final acceptance of any participant is subject to review of full payment. In extreme circumstances, the client may pay the trek balance after the trek, under the condition that the client gives their passport to Quetzaltrekkers until the full balance is paid. If the full balance is not paid, Queztzaltrekkers reserves the right to keep the client’s passport until the balance has been paid.
A Q100 per person deposit is required to secure your spot for each hike being attended. This deposit does not cover the cost of lost, broken, or damaged gear. An extra, fixed deposit is required for certain gear items accordingly that are borrowed by the client (for example: headlamps and hiking poles). Each client must pay the required deposit, or agree to having a credit card on file, if they wish to borrow said gear and will receive their designated deposit upon completion of the trek and gear is returned in its given form. If gear is returned broken/damaged, the client agrees to allow Quetzaltrekkers retain their given deposit, or have their credit card charged for the fixed amount.
If a client wishes to transfer from one trip to another, Quetzaltrekkers must be informed of the request prior to 11am the day prior to the trek’s departure. In this case, the deposit paid for the original trek will be transferred to the now preferred trek.
CANCELLATION AND REFUND POLICY
Quetzaltrekkers reserves the right to cancel trips before scheduled departure time due to unusual or unforeseen circumstances outside of our control. If a trip is cancelled due to circumstances beyond our control and no alternate trip/itinerary is offered that the client opts to partake, a refund equal to the full amount paid will be issued.
Quetzaltrekkers is not responsible for additional expenses incurred by preparing for the trip (for example: non-refundable advance purchase air tickets, clothing, equipment, visa fees, medical expenses, etc.).
If the client cancels or leaves a trip for any reason:
-Before 11am the day prior to the trek’s departure: a full refund equal to the full amount paid will be issued.
-After 11am the day prior to the trek’s departure: a full refund equal to the full amount paid minus the Q100 booking deposit.
-After trek start day, or once on the trek has begun and the client is on the trail unable to complete the hike, there will be no refund.
-There will be no refund for missed or unused services. If a client does not show up for a trip or arrives after the trip has departed, there will be no refunds given.
TRIP ITINERARY CHANGES AND ALTERNATE TRIPS
All Quetzaltrekker treks are subject to itinerary changes based on a variety of circumstances, including, but not limited to: limited numbers, road closures, rainfall and weather, transit availability, and by recommendation from INGUAT. At times alternate trips in different areas may be offered as substitutes. Quetzaltrekkers reserves the right to cancel trips before scheduled departure time due to unusual or unforeseen circumstances outside of our control. If a trip is cancelled due to circumstances beyond our control and no alternate trip/itinerary is offered that the client opts to partake, a refund equal to the full amount paid will be issued. In case the client decides to not take the alternatively offered trip, the full amount paid will be issued. The price of a hiking trip will never change once you’re registered.
For your protection, we strongly recommend the purchase of travel insurance. Travel insurance provides you with trip cancellation/interruption, travel delay, medical expenses, emergency assistance, air flight, baggage and baggage delay coverages to protect your financial investment. When obtaining travel insurance, the client must ensure the agent is aware of the type of travel to be undertaken. In the event that a client has not obtained a valid insurance policy prior to the start of the designated tour, the client agrees by the signing of the Medical and Terms of Conditions Agreement form to accept any and all responsibility for loss and financial costs of any and all emergency services provided.
EVACUATION/INABILITY TO COMPLETE A TREK
After trek start day, or once the trek has begun and the client is on the trail unable to complete the hike, there will be no refund. Costs for transport back to Xela or to the final destination of the trek in the case of a medical emergency and are unable to complete the hike are included in the cost of each trek, however the financial loss and costs of any and all emergency services provided are the responsibility of the client and/or their insurance provider. Clients must acknowledge and accept that at all times the Quetzaltrekker’s guide(s) has final authority on all-matters affecting, but not limited to: health, safety, and well being to participate and complete the trek.
ADVICE/FACTORS OUTSIDE OF QUETZALTREKKERS CONTROL
Quetzaltrekkers will do its best to minimize the effects of matters outside its control, but accepts no liability for such matters, which may include, but are not limited to: unforseen weather, events emanating from political disputes, recommendations by INGUAT, acts of war, problems with Quetzaltrekkers gear, theft, and/or random acts of criminal violence. The client also acknowledges and accepts that information and advice given by Quetzaltrekkers on visas, vaccinations, climate, clothing, baggage, special equipment, and/or any other subject, is given in good faith, but without responsibility nor liability on the part of Quetzaltrekkers or any member of the organization.
ACCEPTANCE OF RISK/AUTHORITY ON TREK
The client acknowledges and accepts that Queztaltrekkers treks include activities that are adventurous in nature and that such activities inherently involve a certain amount of personal risk. The client agrees to accept personally all risks associated with a Quetzaltrekkers trek upon booking of the designated hike in addition to neither sue nor hold liable in any way Quetzaltrekkers, Escuela de la Calle, Hogar Abierto, or any employees nor volunteers of said organizations for any loss, injury, or death incurred in conjunction or association with any Quetzaltrekkers hike and/or related event. Clients must acknowledge and accept that at all times the Quetzaltrekker’s guides has final authority on all-matters affecting, but not limited to: health, safety, and well being to participate and complete the trek. The client must at all times strictly comply with laws, customs, and drug regulations of Guatemala and should the client fail to comply with the previously stated or interfere with the well-being of the group, guides may order the client to leave the trek without recourse to any refund.