Payment

 

We require people to pay a deposit when borrowing head torches (Q100) which you will get back when you return it. For the rest, everything you need is included in the price. That means that you do not need to pay extra for all the gear you borrow from us.

 

Please contact us to get the latest information on your desired trip.

It’s possible to pay in cash (Quetzales) or with credit card online or in the office. We have the following surcharges for credit card payments:

5% when paying in the office

10% when paying online

When paying with cash we do NOT accept dollars.

Yes you can! You can sign up till 11 a.m. the day before departure at our office and make a reservation for Q100 and pay in cash. After 11 a.m. you’ll have to pay a Q50 late fee.

Preparation

Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable.

Each trek has different gear you will need to bring, although we have anything you may be missing here for you to borrow at no extra cost. This includes bags, sleeping bags and mats, boots and (rain) clothes if necessary. Please refer to the trek you are interested on our site for the list of gear you need.

The cheapest place is Casa Argentina, where our office is located, nothing special but convenient for an early morning trek. They do not have any way of taking reservations, but always have room, so just show up! We also recommend Kasa Kiwi or Casa Seibel (both near Parque Central)  for a longer stay.

There are different ways to Xela / Quetzaltenango. The most convenient ways to get here are by shuttle or bus.

Busses

First class busses

You can take a first class bus for which you can find the schedule here.

Chicken buses

The schedule for the chicken buses can be found here. Then, when you arrive at Minerva terminal in Xela, cross the market to the other side to take a bus to Parque Central for Q1.25.

Coming from Guatemala City

If you’re coming from Guatemala City, the best way to get to Xela is by shuttle or first class bus. Shuttles can be booked at, for example, Monte Verde tours. Another way would be to take a first class bus, like Alamo. If you’re coming from the airport and want to take the first class bus, you first have to take a taxi to get there. Taking a chicken bus in Guatemala City is NOT recommended and considered dangerous.

Coming from Antigua

Take a chicken bus that leaves from the main terminal where you’ll have to change in Chimaltenango or in Los Encuentros. Costs should be around Q35-Q45. You can also book a shuttle at your favorite hostel.

Coming from San Pedro la Laguna

Please take a look here

Reservation

Quetzaltrekkers reserves the right to cancel trips before scheduled departure time due to unusual or unforeseen circumstances outside of our control. If a trip is cancelled due to circumstances beyond our control and no alternate trip/itinerary is offered that the client opts to partake, a refund equal to the full amount paid will be issued.
Quetzaltrekkers is not responsible for additional expenses incurred by preparing for the trip (for example: non-refundable advance purchase air tickets, clothing, equipment, visa fees, medical expenses, etc.).
If the client cancels or leaves a trip for any reason:
-Before 11am the day prior to the trek’s departure: a full refund equal to the full amount paid will be issued.
-After 11am the day prior to the trek’s departure: a full refund equal to the full amount paid minus the Q100 booking deposit.
-After trek start day, or once on the trek has begun and the client is on the trail unable to complete the hike, there will be no refund.
-There will be no refund for missed or unused services. If a client does not show up for a trip or arrives after the trip has departed, there will be no refunds given.

Reservations are required for all treks. A deposit of Q100 must be made the day before the trek before 11am to secure your spot. This can be done either in our office, online or by telephone using your credit card. Eg. if you would like to join us on Tuesday, please have the deposit made by Monday morning. If you want to make a reservation after 11 a.m. drop by our office if a reservation is still possible and you’ll have to pay a Q50 late fee.

Weather

We hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on an adventure! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified if there are any changes due to weather.